AIG’s global network can assure a fast initial response to your claim. For example, we can get to an insured's auto accident scene within an average of 30 minutes or less, and can put our catastrophe teams onsite within hours of an earthquake. Expedited response capabilities allow us to make fast and accurate decisions on coverage and damages. In catastrophe cases, it enables us to offer vital relief to our customers. Moreover, our local claims professionals can manage a claim more effectively from day one, drawing on their firsthand knowledge of the risks, policy forms, business practices and regulatory issues unique to their home territory.
AIG’s presence in Vietnam dates back to the 1920s with established operations beginning in 2005 when we were granted a license to operate and opened branches in Hanoi and Ho Chi Minh City in early 2006. AIG in Vietnam provides customers with high-end insurance products designed to meet the diversified needs of individuals and enterprises.
In our first year of operation, we were awarded Favourite Vietnamese Brand 2006 and 2007 by Saigon Giaiphong newspaper in coordination with Ho Chi Minh city department of Culture, Sports and Tourism.
In 2006, we received the Golden Dragon award in recognition for our contribution towards the development of Vietnam’s economy. This was an honour that the Vietnamese Economic Times bestowed on us annually through 2011
In 2007, we won three prestigious awards for Excellence in Financial Service presented by the Ministry of Trade. They included the Top Trade Service, Golden Global and Vietnam Quintessence awards. In 2008, we received the Top Trade Service award from the Ministry of Industry and Trade.
In 2010, Saigon GiaiPhong newspaper and Ho Chi Minh City People's Committee once again picked AIG as the Favourite Vietnamese Brand. In March 2012, we were honoured to receive the Golden Dragon 2011 award for in recognition for product quality.
AIG in Vietnam has become increasingly well-known to Vietnamese customers for its quick and professional customer services, diversified products designed to meet flexible demands from customers. This is a platform for us to further consolidate our leading position in Vietnam.
Our services and business products
AIG offers a wide range of personal and commercial insurance ranging from personal travel, home, auto, property, casualty and multi risk business insurance. To ensure that all customers receive maximum protection, we take an integrated approach to risk management and constantly review and update products and services.
Our main products include:
1. Property insurance: We provide enterprises with a comprehensive insurance program necessary to protect their properties to direct damages caused by a special event or indirect damages resulted from business interruption.
2. Liability insurance: We provide insurance solutions to ensure that customers' products are protected at all stages of the distribution process. With a comprehensive network covering 160 nations and territories, we provide a claims service that is fast, fair and friendly.
3. Marine insurance: AIG is one of the world's leading providers of comprehensive property, cargo, and liability solutions for commercial marine-related businesses including importers, exporters, vessel owners/operators and marine operations worldwide. In addition, we are very active in the recreational marine industry and provide coverage for yacht owners.
4. Trade Credit Insurance: Companies that sell their goods or services on credit run the risk of not being paid by their customers. Trade Credit Insurance provides accounts receivable protection for policyholders against a customer default due to financial or political events.
5. Finance insurance: We provide Directors and Officers Liability Insurance that’s designed to meet the demand for management of liability insurance of companies in Vietnam. We also offer Professional Liability Insurance and Crime Insurance to protect companies against crime-related losses.
6. Accident and Health Insurance: Our products include Expatriate Medical, Personal Accident and travel insurance.
7. Personal Lines Insurance: We offer Automobile Insurance, Personal Property (Home) Insurance, Plus+ Insurance (payment card insurance, Golf Insurance, and E-Guard) as well as Extended Warranty Service. These products are flexible designed to provide the best service to customers. They will help customers always be safe in the face of risks.